Quality
Mirasierra Suites Hotel, fully aware of its commitment with all its Guests, has developed and implemented an UNE-EN ISO 9001:2000 quality system, in order to meet Guests' requirements and best satisfy all its expectations.
Thus, the Hotel has developed a Quality Policy following the eight principles of this international norm:
1. Customer Focus;
2. Leadership;
3. Involvement of People;
4. Process Approach System;
5. Approach to Management;
6. Continual Improvement;
7. Factual Approach to Decision Making;
8. Mutually Beneficial Supplier Relationships.
And appropriately applying to our complete Hotel activity:
1. Rooms;
2. Restaurants;
3. Function and Meeting Rooms
4. SPA.
This policy represents the base of our management system and quality objectives and fully defines the culture of our organisation with the following key points:
1. To be in compliance with ISO requirements;
2. To establish Guest requirements and determine compliance of products and services with their needs and expectations;
3. To establish contract review procedures, ensuring legal compliance and a balanced approach to all parties;
4. To allocate the necessary material, technical, technologic and human resources to our carry out our service mission;
5. To focus these resources to offer an efficient and effective service to our Guests, seeking their full satisfaction;
6. To manage a Guest communication system with a constant flow of feedback;
7. To manage an adequate and positive relationship with Suppliers;
8. To motivate, involve and train Staff at all levels;
9. To plan and perform periodical measurement and analysis of our quality system, allowing non-conformance detection and seeking continual improvement.
PARTNERS WEBSITES
http://www.motormirasierra.com/
http://www.grupomirasierra.com/
